Affer-Sales Service
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- Warranty, Lightstar offers one year warranty for all our products. During warranty period, should the product experiences failure due to process,
- raw material defects which resulted in not within the original specification given to customer, Lightstar commits to rework free-of-charge.
- Warranty requires products should only experience defects in normal circumstances use. In the case if the product has defects due to accidental
- Warranty requires products should only experience defects in normal circumstances use. In the case if the product has defects due to accidental
- warranty.
- Order Confirmation, Once order is received, Lightstar will acknowledge the order and commits the delivery within 3 working days. If no
- confirmation is received within 3 working days, please contact the respective sales person.
- Order Modification or Cancellation, Within 3 working days after confirmation of the order, Lightstar may allow the order to be modified or
- cancelled, depending on negotiation with customer. For certain normal products such as connectorization, patchcords, modification or
- cancellation will not be allowed. For order confirmed after 3 working days, any modification or cancellation may result in raw materials or
- manufacturing cost incurred. Such costs will be the responsibility of the customer making this request.
- Order/Shipment Suspension, Customer May request for order/shipment suspension for a period of 6 months. Such request should be made at
- least one week before the schedule shipment.
- RMA Products, If a product is found to be disqualified, customer can request for retiring the goods.
- The procedure in returning is as follows:
- 1. Customer needs to provide the order no., S/N and the cause of defect (with relevant data) of the failure product.
- 2. Salesperson will confirm and provide RMA No.
- 3. Customer will arrange the return as per the given RMA No.
- 4. Once the product is received, an preliminary analysis data will be given within 2-3 working days, follow by a detailed RMA Report within 7 working days.
- 5. Base on the RMA Report, further discussion is required in how to proceed with the failure product.
- After-Sales Contact, sales@lightstartech.com